Welcome to our help page. We've listened to your feedback and have
made it easy to find the information you're looking for. This page
is broken down below into the following categories: Top
Questions Asked, Ordering,
Shipping, Returns
and Miscellaneous.
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| What are your shipping fees? |
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Order Total
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Ground
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Expedited
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Next Day
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Delivery in 5-7 Business Days
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Delivery in 2-3 Business Days
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Delivery by Next Business Day
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1 item
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$8.95
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$13.95
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$28.95
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2 items
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$10.95
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$15.95
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$30.95
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3 items
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$12.95
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$17.95
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$32.95
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4 items
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$14.95
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$19.95
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$34.95
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5+ items
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$16.95
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$21.95
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$36.95
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At this time, Miss Sixty only ships to United States. |
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When will my order be shipped? When will it arrive?
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If your order was placed Monday thru Thursday it will be shipped
the same day or the day after. If your order was placed on Friday
prior to 3:00pm PST, the order may be shipped the same day, if not
it will be shipped on Monday. You will receive an e-mail confirmation
once your order has shipped. Prior to checking out, you will see
several estimated arrival dates, depending on the type of shipping
you select.
NOTE: For consumer protection, all orders are subject for review.
On occasion, this may cause a slight delay in processing your order.
Your patience is greatly appreciated. |
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What's the status of my order? How do I track my order?
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Once you have placed an order, you can check on its status at
any time. To track your order from this page, . Once an order has shipped,
you will receive a shipment confirmation e-mail that will contain
your tracking information. |
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| Will my credit card be charged immediately? |
No. Your credit card will not be charged until your order is
shipped. When you enter your credit card information on the final
review page, we'll give you an order confirmation number. You will
also immediately receive an e-mail confirming that your order has
been received. We will send you another e-mail to notify you when
your order has been shipped and we've charged your credit card.
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Why should I become a registered user?
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Being a registered user offers you faster checkout since you
won't have to re-enter your credit card or shipping and billing
information. When you place an order that information will be filled
in automatically. Also, registering makes gift giving simple. Your
family and friends' information can be saved in your Address Book,
so you avoid typing in their information each time you send a gift.
Click here to register now. |
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How do I change or cancel an order?
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To cancel an order you recently completed, simply go to this
page, log in and then click "cancel order." If for any reason
you would like to change your order, please contact
customer service as soon as possible. We will make every effort
to accommodate your request. However, keep in mind our system is
designed to fulfill orders as quickly as possible. As a result,
we cannot cancel or change an order once it has entered the shipping
process. |
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What are my payment options?
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We accept Visa, Mastercard, American Express and PayPal. |
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| Are purchases on this website really tax free? |
We collect sales tax only in states where we have a physical
presence. Currently, sales tax applies only to the following states:
California, Florida, Hawaii, Illinois, Nevada, New York, Texas and
Washington D.C. |
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|
| What are your shipping fees? |
|
Order Total
|
Ground
|
Expedited
|
Next Day
|
|
|
Delivery in 5-7 Business Days
|
Delivery in 2-3 Business Days
|
Delivery by Next Business Day
|
|
1 item
|
$8.95
|
$13.95
|
$28.95
|
|
2 items
|
$10.95
|
$15.95
|
$30.95
|
|
3 items
|
$12.95
|
$17.95
|
$32.95
|
|
4 items
|
$14.95
|
$19.95
|
$34.95
|
|
5+ items
|
$16.95
|
$21.95
|
$36.95
|
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Currently, we only ship to the United States. |
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| What's the status of my order? How do I track my order? |
Once you have placed an order, you can check on its status at
any time. To track your order from this page, go
here. Once an order has shipped, you will receive a shipment
confirmation email that will contain your tracking information.
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| How do I know that my order has been shipped? |
When your order has been shipped, we will send you another e-mail
with your tracking number and a link to where you can track it online.
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When will my order be shipped? When will it arrive?
|
If your order was placed Monday thru Thursday it will be shipped
the same day or the day after. If your order was placed on Friday
prior to 3:00pm PST, the order may be shipped the same day, if not
it will be shipped on Monday. You will receive an e-mail confirmation
once your order has shipped. Prior to checking out, you will see
several estimated arrival dates, depending on the type of shipping
you select.
NOTE: For consumer protection, all orders are subject for review.
On occasion, this may cause a slight delay in processing your order.
Your patience is greatly appreciated. |
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What's the difference between "Order Date"
and "Ship Date"?
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On most websites, "Order Date" and "Ship Date" are not the same.
For example, if you place an order on Friday at 11:00pm PST, your
package will not ship until after the weekend. When you place an
order, you'll see an "Estimated Ship Date" on the order page. If
you opted for 2nd Day Shipping, you will receive your package two
days after it ships. In some cases this does not necessarily mean
two days after you placed the order. Although most orders are shipped
the same or next day, please take weekends and holidays into account
when considering the shipping date. |
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What countries do you ship to?
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Currently, we only ship to the United States. |
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| Do you ship to PO boxes or APO/FPO addresses? |
For security reasons, we do not currently ship to P.O. boxes
or APO/FPO addresses. |
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| If I send my package as a gift, will the recipient receive
the invoice? |
Yes. If you would like us to remove the invoice from the package,
please send us an e-mail immediately after your order is placed
by using this form. |
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| What is your return/exchange policy? |
We guarantee our merchandise to be free of manufacturing defects
and will accept any defective item for refund or exchange. Unwashed,
unworn, unused or defective merchandise may be returned within 21
days after purchase for an exchange or refund. Merchandise received
after 21 days will be subject to a 15% restocking charge. Merchandise
received after 60 days will only be accepted at our discretion for
a store credit.
We will only refund shipping charges if we sent the wrong item
or the item sent was defective. If you are making an exchange
because you would like a different size, style or color, you will
be charged for shipping on your exchange. The return/exchange
value is determined by the last retail price of the item.
Please note: We do not accept returns on products that were not
purchased via this website.
Please use the most economical shipping method for your return.
Due to security constraints, we cannot reimburse you for an amount
greater than your purchase amount.
Returns & Exchanges will only be accepted with a completed return
form. , click on "View Order" and on the following
page click on the "Return or Exchange Items" link. Follow the
easy steps, print the final page and include it in your return
box. |
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Where do I ship my return/exchange?
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Returns and exchanges must be mailed to the address on our return
form. You must use our return form to properly process your return/exchange.
Go here, log in, click on "View Order" and
on the following page click on the "Return or Exchange Items" link.
Follow the easy steps, print the final page and include it in your
return box. |
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How should I ship my return or exchange?
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Pack and seal your box securely, in the original package if possible.
To be properly processed, you return/exchange must include a completed
return form. Go here, log in, click on "View
Order" and on the following page click on the "Return or Exchange
Items" link. Follow the easy steps, print the final page and include
it in your return box. You should ship your return/exchange with
a carrier who will provide your package with a tracking number to
ensure that your package does not get lost. Packages must be returned
prepaid. We do not accept COD. |
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When will my credit card be refunded?
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Once your package has been received, your refund or exchange
will be processed within 3-5 business days. If there is a refund
due, a credit will be issued in the original form of payment.
The credit may not show up until your credit card's next monthly
billing cycle. You will be notified via email to the address listed
on your order when this transaction has taken place. Please note
that your banking institution may require additional days to process
and post this transaction to your account once they have received
the information from us. |
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Where can I find a store near me that sell your products?
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Searching for a store near you is easy, just visit our store
locator page. |
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Do you have a size chart?
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Yes. Click
here to view our complete size chart. |
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Can you tell me when new products or special promotions
are announced?
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Yes. Simply register with
us and you will be eligible to receive e-mail updates on new products,
sales, events and other special announcements. Click
here to get started. |
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What is the Address Book and how do I use it?
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Registered users can store the addresses of their friends and
family online, so when you want to send a gift, you don't have to
search for his/her address...we'll hold on to it for you! Go
here to update your address book. |
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| I bought your product on eBay, is it authentic? |
We have been getting complaints from customers who have purchased
on eBay (or other auction/web sites) in regards to counterfeit products.
To be sure that you're not buying a counterfeit product, we suggest
you shop on our website or from one of our authorized retailers. |
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| Is my personal and credit card information safe on your
website? |
Yes. We've taken several steps to ensure all information received
from our online visitors is secure from unauthorized access and
use. All transactions are completed on a secure server. In secure
mode, your computer and our server send data back and forth in an
encrypted format. |
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| What is your privacy policy? |
We will never share your e-mail address or personal information
with any third parties. Any information collected on this website
will be used for fraud control, order verification or internal marketing
purposes only. For more details on our privacy policy, click
here. |
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